INFORMATION FOR OUR CLIENTS

Our
privacy policy.

Last updated: 9 November 2026.

This document explains how personal data is used in connection with the website and services of The Top Barbers in Gruia, Cluj-Napoca.

1. Who is responsible for your data

The Top Barbers salon is operated by THE TOP BARBERS S.R.L.. Registered office: 2 Str. Odobești, Cluj-Napoca, Cluj County.

Salon address: 47 Strada Tăietura Turcului, TRC Parc · Novis Plaza building, Gruia, Cluj-Napoca. Telephone: +40 753 151 205. [email protected]

2. What data we use and why

• When you visit the website: the hosting server may record your IP address, access date, requested page, browser type and technical errors. This information supports the website's operation and security; the legal basis is our legitimate interest in providing a secure website.
• When you contact us or book: we may use your name, phone number, email address, requested service and time, and the content of your message. We use this information to respond and arrange your visit, to enter into or perform a contract for services.
• For tax documents: we use the data required by law when issuing documents relating to our services, based on our legal obligations.
• For visitor and advertising measurement: only with your consent, and if the tools are enabled, Google Analytics or Google Ads may receive technical data and events such as clicks on the phone number or Mero links. The legal basis is consent. These events do not include your name or appointment details.
• For the map and YouTube: these load after you consent to external content. The provider then receives technical data, including your IP address.

Language selection

For the initial language, we use the approximate country of your IP address, supplied by Cloudflare, which already delivers this website. Visitors with non-Romanian IP addresses see English. If the country is unavailable, we use the browser language. We do not request GPS location or send your IP to a separate geolocation service. Your RO/EN selection takes priority and is remembered for 180 days in the ttb_lang cookie.

The website has no contact form, customer account or online payment. The phone button opens your calling application; clicking it does not automatically send us your name or number. We do not record calls through this website.

3. Bookings on Mero and other links

Bookings take place on the Mero platform. Data you enter there is processed under Mero's privacy notices and used by the salon as needed to manage your appointment. Our website does not automatically receive a copy of data entered on Mero and does not confirm that a booking has been completed.

Facebook, Instagram, TikTok and our Google profile are external links. The respective service's policies apply when you visit it. We do not load social media widgets on this website.

4. Who may receive your data

Access is limited to salon staff and necessary providers, such as hosting, communications, booking and accounting services, as applicable. Data may be shared with authorities when required by law. We do not sell customer data.

Google Analytics, Google Ads, Google Maps and YouTube may process data outside the European Economic Area. Depending on the provider and transfer, safeguards such as adequacy decisions or standard contractual clauses may apply. Details are available in Google's privacy policy and Google's information on data transfers.

5. How long we keep data

Contact and appointment data is kept for as long as needed to arrange your visit, respond to requests and resolve any complaints. Retention is assessed against the purpose of the communication and applicable legal periods. Tax documents are retained for the period required by law.

Technical logs are subject to rotation and retention periods agreed with the hosting provider, based on security and diagnostic needs. Cookie preferences are stored in your browser for 180 days. Optional storage durations are described in the cookie policy. Cookie lifetimes may differ from data retention in providers' accounts.

6. Your rights

Under the GDPR, you may request access, rectification, erasure, restriction of processing and data portability, subject to the applicable conditions. You may object to processing based on legitimate interests. You may withdraw consent at any time without affecting earlier lawful processing. This website does not make decisions with legal effects based solely on automated processing.

Send your request using the contact details above. We may ask for information needed to verify your identity. We normally respond within one month; any extension permitted by law will be explained.

You may lodge a complaint with Romania's National Supervisory Authority for Personal Data Processing — ANSPDCP.

The administration panel is for people authorised by the salon. It uses a session cookie, a password stored as a hash and a verification code emailed to the administrator. The code is valid for 10 minutes, can be used once and is stored by the application only as a hash. Email is sent through the hosting provider's mail service to the recipient's email provider. Login attempts and email sends are limited over 15-minute intervals; technical logs may contain delivery data, without the plain-text code in application logs. Gallery photos and videos are published by the salon. For a request about an image in which you appear, contact the email address above.

7. The choice is yours

Declining analytics and advertising measurement does not prevent you from using the page, calling us or opening Mero. The map and YouTube video remain unloaded if you decline external content. You can change your choices using the button below. When you withdraw consent, the website stops the tags and removes measurement cookies it can access on its domain; use your browser settings for third-party cookies.

General framework: Regulation (EU) 2016/679. This policy may be updated when our services or tools change; the date above identifies the current version.